Covid-19: Frequently Asked Questions

I just placed an order. When can I expect to receive it?

All orders ship within 24-48 hours. If you are within the continental U.S., your order will be shipped by the US Postal Service and should arrive within five business days. We will notify you if there are any delays.

Are DermalMedix products suitable for all skin types?

Yes, our products are specifically formulated for use by all ages and skin types. We also recommend testing each formula on a small patch of your skin 24 hours before beginning regular use.

Can I receive a refund if I’m not satisfied with the product?

Of course! We stand by all of our products, and will always offer our 90-Day Refund Promise. If you’re not completely satisfied with your order, send it back and we will give you a full refund of your purchase price. To begin the return process, please call us toll-free at 1-800-425-0243 Mon-Fri 6AM-5PM PST or Sat-Sun 6AM-4PM PST.

Do you offer free shipping?

Yes. We offer free shipping on all U.S. orders over $50.

I have another question. How can I reach you for more information?

You can reach us through email at [email protected] or by phone at 1-800-425-0243.